FAQ

first of all …

All dolls are reproduced in a specialized factory in China, casts lines are perfectly sanded, there are no traces of white or other defects due to sanding. The resin is very smooth and comfortable to wear makeup.

 

 

    • I can not guarantee the recurrence of a model, I organize pre-orders during all the year and for various model so if you want one you could check the plan for the year here. After the pre-orders I often take extra dolls that I put online in the  in stock category. 
       

      I received my order and I am not satisfied

      I check the conformity of all the dolls before sending them, but nevertheless if you encounter any dissatisfaction please contact me, I would do my best
      to try to solve your problem, if your claim is due to an error made by the post I’m unfortunately not responsible.
      I don’t refund whole doll only for damaged faceup I could refund damaged faceup only or damaged doll. I can’t refund order for any other reasons.

       

      How to pay for my order?

      You can pay by paypal, bank transfert or check.

       

      How does payment by instalments (layaway)?

      I set up instalment payment system with paypal, you can choose to pay the amount of your deposit and the duration of the payment (until 6 months) then paypal will automatically send the payment every month.
      you could pay instalments by check or bank wire, just add a note to your order or write to me. The order is payable within 7 days.

       

      If I pay in layaway when my order be sent?

      Each command is sent once full payment received.

       

      Is it possible to have accessories with my doll?

      Content is specified for each model on its description, if there is not specified in wig / clothes or other is that it is not included
      Usually i included eyes. Price does not include accessories / services in options.

       

      How will sent my package?

      Packages are sent colissimo (EMS for international) you can follow it on colissimo.fr

       

      How long should I expect to receive my order?

      The time depends on the model chosen, for preorder my supplier need time to make your order, the time is specified on each descriptive.
      Dolls in stock are shipped within 1 to 3 weeks depending on the options chosen.

       

      How are rates calculated?

      Prices are calculated on the taxes of the company, the manufacturing cost of each model as well as the costs of packaging and presentation (you will receive your doll with a bag, a certificate of authenticity and pair of eyes)
      the working time i need to create the prototype is not include (it takes 2-4 months of work for a full model) and the processing of your orders. Prices may be revised in light of all these elements.

       

      Where they find clothes / accessories to their size?

      You can contact the following artists who know the measurements of my dolls and create beautiful clothes:

      Sam poudre de fée CachoouEtoile BleueFuryliLullaby

      > Link to other shops 

       

      What is ooak doll ?

      OOAK mean ‘one of kind’, there outfit and makeup are unique and not reproduce .

       

      How work a preorder  ?

      I open orders for a defined period of time, once the pre-order last I place order to my supplier, the waiting time is the time required for the manufacture of dolls and the time I need to made the makeup and ship the dolls once they are joining me.
      Usually it may take 2-3 months.

       

      Late payment and cancellation:
      In case of delayed payment I send you a raise, without response from you I shall cancel the order and credit your Nympheas account points already settled on the control
      (1 point = 1 euro). If you wish to cancel an already paid order I would proceed in the same way, by crediting your account Nympheas only. Points are valid for unlimited way, so you have time to choose how to use them.

       

      Customs declaration and insurance of the parcel:
      Each parcel are insured and its actual value in order to best protect the shipment. If you have a query regarding insurance of the parcel thank you note in the comments
      but please remember that if there’s a problem neither post or Nympheas dolls will pay the parcel.